Privacy Policy

1. Introduction

Hesperos ("we", "us", "our") is committed to handling your personal information carefully and transparently. This policy explains what information we collect when you use our website or book one of our family support sessions, how we use it, and what rights you have in relation to it.

This policy applies to all personal information collected through our website at hesperos.pro and through direct contact with our team. It covers our Conversation Mapping Sessions, Paperwork Sorting Workshops, and Family Arrangements & Briefing Packages.

If you have any questions after reading this policy, please write to us at [email protected].

2. Information We Collect

Information you provide directly:

• Full name and contact details (email address, telephone number) when you submit our contact form or enquire about a session
• Information about your household situation shared during intake calls and sessions, to the extent necessary to prepare and deliver the service you have booked
• Any other information you choose to share with us by email or in person

Information collected automatically:

• Basic website usage data (pages visited, browser type, approximate location by country) collected through analytics tools
• Cookie consent preferences stored in your browser's local storage

Legal basis for processing: We process your data on the basis of your consent (for optional cookies and marketing), contractual necessity (to deliver the session you have booked), and our legitimate interest in operating and improving our service.

Retention: Contact form data is held for up to 24 months from last contact. Session notes are held for up to 36 months. Analytics data is aggregated and anonymised after 14 months.

3. How We Use Your Information

• To respond to your enquiry and describe our services
• To prepare and deliver the session or workshop you have booked
• To produce the printed take-away documents that form part of each service
• To provide referrals to third-party practitioners where requested
• To improve our website and understand how visitors use it
• To comply with our legal obligations under Thai law

We do not: sell your data to third parties, share it with advertisers, or use it for automated profiling or decision-making.

If you have provided your email address, we may occasionally send you information about our services. You may unsubscribe at any time by emailing [email protected].

4. How We Protect Your Information

• Our website is served over HTTPS. Data in transit is encrypted.
• Access to personal data held by Hesperos is restricted to team members who need it to deliver your session.
• Physical session notes are stored in locked cabinets at our Chiang Mai premises.
• In the event of a data breach that could harm your rights, we will notify you without undue delay and, where required, inform the relevant Thai authority.

5. Cookies

We use a small number of cookies to make our website function and to understand how it is used. We do not set advertising cookies. You can manage your cookie preferences at any time through our Cookie Policy page, which includes functional controls.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate or incomplete data
• Erase your data ("right to be forgotten") in certain circumstances
• Restrict processing of your data while a concern is being resolved
• Data portability — receive a copy of your data in a machine-readable format
• Object to processing based on legitimate interest
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have been infringed

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

7. Links to Other Websites

Our website may contain links to third-party websites — for example, referral resources or official Thai government portals. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information through our website, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in Thai data protection law. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after an update constitutes acceptance of the revised policy. We will notify registered users of significant changes by email.

10. Contact Us

Hesperos is the data controller for personal information collected through this website and our services.

• Email: [email protected]
• Address: 75 Wichayanon Road, Chang Moi, Muang, Chiang Mai 50300, Thailand
• Phone: +66 81 274 6053